FAQ
Reservations
About Reservations
Reserving an item secures your piece before production is complete. Once the reservation window closes, we begin crafting the collection based on the quantities reserved.
Each release is produced in limited quantity. A reservation secures your size before it is made — your card is charged when you reserve, and your piece ships within six weeks of the window closing. You'll receive a confirmation by email and a second note when your order is on its way. Once the window closes, pieces will not return until the next release.
Our reservation model allows us to produce only what is needed. This means we can reduce overproduction and textile waste, prioritize exceptional craftsmanship, and create with intention rather than volume.
Every reservation supports a more thoughtful approach to fashion — a better experience for our customers, and a more responsible way to create.
Order Dispatch
Each collection includes an estimated shipping window on its product page.
Most reserved pieces ship approximately six weeks after the reservation window closes.
Should production finish ahead of schedule, we'll send your order as soon as it's ready.
Payment
Payment is collected in full when your reservation is placed.
Changes and Cancellations
Reservations may be canceled within 24 hours of being placed, for a full refund.
After that, your reservation is counted in the quantities we commit to production and can no longer be canceled. If you have made an error, contact us as soon as you can and we will do what we can to help before production begins.
Delivery addresses can be changed at any time before dispatch. Size and color changes are subject to availability.
Collection Restocks
Collections are produced in very limited quantities.
Reserving your pieces is the best way to ensure they're yours before they sell out. Once a reservation window closes, some pieces may not be available again.
Shipping
Where We Ship
We currently ship within the United States only. International delivery will follow in a future release — join the client list and we will write to you when it does.
Delivery and Cost
Shipping within the United States is complimentary on every order.
Reserved pieces ship within six weeks of the reservation window closing. You will receive tracking by email when your order is on its way.
Prices do not include sales tax. Any applicable sales tax is calculated at checkout.
Returns
Return Policy
You have 14 days from receiving your item to request a return. Items must be unworn and unused, with tags attached and in their original packaging, and you'll need your receipt or proof of purchase. Full terms are in our Refund Policy.
Email support@officialafterhours.com with your order number and the piece you'd like to return. We'll confirm your return within two business days and provide the return address. Return shipping is arranged and paid for by the customer. We recommend a tracked, insured service, as pieces remain your responsibility until they reach us.
Refunds
Once we've received and inspected your return, we will let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.
