Refund policy

You have 14 days from the day your order is delivered to request a return.

To be eligible, a piece must be unworn and unused, with all tags attached, in its original packaging, and accompanied by proof of purchase.

Reserved pieces are returnable on these same terms. Reserving a piece does not waive your right to return it once it reaches you.

How to return a piece

Email support@officialafterhours.com with your order number and the piece you would like to return. We will confirm your return and send the return address within two business days.

Return shipping is arranged and paid for by you. We recommend a tracked and insured service — pieces remain your responsibility until they reach us. Pieces sent back without a confirmed return request cannot be accepted.

Damaged or incorrect pieces

Please inspect your order on arrival. If a piece is damaged, defective, or not what you ordered, write to us within 14 days of delivery and we will make it right at our expense, including return shipping.

Pieces we cannot accept

We cannot accept returns on gift cards, or on pieces returned outside the 14-day window or in a condition other than the one described above.

Exchanges

The surest way to obtain a different size or piece is to return the one you have and place a new order once the return is approved. Exchanges are subject to availability, and our collections are produced in limited quantity.

Refunds

We will write to you once your return has arrived and been inspected, and let you know whether it has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

If more than 15 business days have passed since we approved your return and you have not seen the refund, write to support@officialafterhours.com.