Cancellation policy

Reservations

Our collections are produced only in the quantity reserved. When you reserve a piece, you secure your size before it is made, and payment is collected in full at that time.

Reserved pieces ship within six weeks of the reservation window closing. Should production finish ahead of schedule, we send your order as soon as it is ready.

Canceling a reservation

You may cancel a reservation for any reason within 24 hours of placing it, and we will refund the full amount to your original payment method.

After 24 hours, your reservation is counted in the quantities we commit to production and can no longer be canceled. If you have made an error, write to support@officialafterhours.com as soon as you can and we will do what we can to help before production begins.

Changes to a reservation

Delivery addresses can be changed at any time before your order is dispatched. Size and color changes are subject to availability within the quantities reserved, and we cannot guarantee them. Write to support@officialafterhours.com and we will tell you what is possible.

If production is delayed

If we cannot ship your reservation within six weeks of the reservation window closing, we will write to you before that date with a revised date. You may accept the new date or cancel for a full refund. If we do not hear from you, we will hold your reservation and keep you informed.

Once your order has been delivered

Cancellation no longer applies once a piece is in your hands, but our Refund Policy does. You have 14 days from delivery to request a return.

Questions

Write to support@officialafterhours.com.